Claire Tavernier – Media and Technology Adviser, Author at Digital Content Next https://digitalcontentnext.org/blog/author/clairetavernier/ Official Website Wed, 14 Jan 2026 17:49:03 +0000 en-US hourly 1 From reach to relationship: unlocking value on YouTube https://digitalcontentnext.org/blog/2026/01/19/from-reach-to-relationship-unlocking-value-on-youtube/ Mon, 19 Jan 2026 12:26:00 +0000 https://digitalcontentnext.org/?p=46645 YouTube is now the biggest TV platform in the world. In the US it accounts for over 20% of time spent watching streaming apps on television screens, and in the...

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YouTube is now the biggest TV platform in the world. In the US it accounts for over 20% of time spent watching streaming apps on television screens, and in the UK it sits second only to the BBC for viewing.  But for years, media executives dismissed YouTube as a platform you used, not one you built on. That misunderstanding cost some companies millions OK so that’s and handed others a generational advantage. While traditional media focused on reach, creators focused on return visits. While brands polished campaigns, creators bonded with people. And while executives debated algorithms, loyalty quietly became the most valuable currency on the platform.

YouTube rewards speed over polish, feedback over control, and consistency over campaigns. Results aren’t simply about reach, but something harder to manufacture later: audience trust and habitual viewing. For organizations accustomed to control and predictability, capitalizing on the true value of YouTube has been challenging to say the least.

These dynamics came into sharp focus during a panel I moderated at the Content London conference in December on the Secrets of YouTube Success. The panelists were Patrick Walker, Senior Advisor at Electrify Video Partner and founder of Nowherian, Luke Hyams, co-founder of Pangaea and former Head of Originals at YouTube, James Loveridge, Co-Managing Director of Little Dot Studios, and Sam Glynne, Head of EMEA, Entertainment and Culture Marketing at UTA. Between them, they represent some of the deepest institutional memory the platform has, people who were there before YouTube knew what it was going to become.

The topic of our discussion was straightforward: What lessons from YouTube’s evolution can be applied today to build audience loyalty, sustainable monetization, and long-term relevance in a rapidly shifting video landscape? For executives, it’s not just about understanding history; it’s about recognizing the behaviors, relationships, and creative choices that will determine who thrives on the platform in the next few years. Many media companies and brands still treat YouTube as a bolt-on distribution channel rather than what it actually is, a direct and ongoing relationship with audiences.

Media leaders have seen this movie before

I first encountered YouTube professionally in 2007, when I was Global Head of Digital at Fremantle. At the time, the idea that a user-generated platform could be a serious commercial partner was controversial, if not seditious. Despite that skepticism, we signed one of YouTube’s earliest global partnerships, which went on to generate tens of millions of dollars for the group. Not because the content was radically different from what we were already making, but because the relationship with the audience was.

Later, as Managing Director of ChannelFlip (one of the early YouTube creator studios), I saw the same pattern repeat. Creators who understood their audiences deeply, published consistently, and responded to feedback in real time routinely outperformed far better resourced traditional media brands. The lesson then, as now, was simple: YouTube rewards those who treat viewers as participants, not recipients.

From distribution to relationship

Early in our panel, it became clear that the industry took years to understand what YouTube truly was. For many companies, success was initially measured in uploads and views rather than in loyalty or trust. Creators, by contrast, quickly learned that the real value was in return visits. They read comments, adjusted formats, experimented publicly and often failed in full view of their audiences. That feedback loop made them faster, sharper, and more relevant than traditional media teams working behind layers of approval.

For executives used to broadcast scheduling, YouTube requires a rethink of what drives loyalty and revenue. While formats, devices, and business models have evolved, the principle of building habitual viewing and trust remains as true today as it was in 2007.

The algorithm is not the villain

YouTube is often described as unforgiving. That’s true. However, it is not arbitrary. Luke Hyams, former Head of Originals at YouTube, reminded the audience that many creators learned early to “post first and apologise later,” experimenting quickly and learning from audience feedback. Thumbnails, titles, and pacing are not optional marketing add-ons; they are part of the storytelling. Optimisation, as James Loveridge noted, is a creative act, not just a technical exercise. Patrick Walker framed the challenge another way, describing a “post-algorithm world” where sustainable businesses build audience ownership rather than relying solely on platform mechanics.

Over-reliance on algorithmic growth is a trap. Formats age, platform dynamics shift, and businesses built entirely on rented reach are fragile. Companies that succeed are those that use the algorithm to find audiences, then work deliberately to keep them. Audience ownership, not algorithmic dependence, is where long-term business value lies.

Why brands still struggle

Brand success on YouTube remains uneven, not because audiences reject brands, but because brands struggle with the loss of control. Content cannot be quietly taken down or endlessly revised. Comments accumulate. Audiences talk back. Trust, once broken, is visible.

Sam Glynne highlighted that brands often attempt to behave like creators but underestimate how quickly audiences notice inauthenticity. Our panel agreed that brands perform best when they treat YouTube as a studio, not a campaign channel. This means investing in talent relationships over time, respecting the audience’s expectations, and accepting that authenticity cannot be reverse-engineered. Creators have always understood this instinctively; organizations are still learning it.

Connected TV and the return of long-form

Another strategic opportunity is the growth of long-form viewing on YouTube via connected TV. Audiences may be leaning back, but they still expect creator-led storytelling, direct address, and a sense of intimacy. Companies that assume connected TV automatically validates old commissioning models will struggle. Those that design long-form formats specifically for creator ecosystems will find growth.

YouTube strategy now cuts across content, brand, product, and distribution. It cannot sit in a social media silo. This is an urgent operational and strategic issue for executives responsible for long-term growth and engagement.

Key takeaways for media executives

For media and advertising leaders, the lessons are practical and immediate:

  • Stop treating YouTube as a distribution endpoint; treat it as a relationship platform.
  • Optimization is part of creativity; packaging and format matter as much as content quality.
  • Views without loyalty are not a business; retention and habitual engagement matter more than scale.
  • Brands succeed when they behave like studios, not advertisers, investing in long-term talent relationships.
  • Long-term value comes from audience ownership, not algorithmic favor.

YouTube is no longer the future of television. It is part of today’s media infrastructure. Leaders who invest in audience-first thinking, treat creators and talent as strategic partners, and prioritize trust and habitual engagement will find sustainable growth and loyalty. Those who cling to legacy approaches risk irrelevance.


About the author

Claire Tavernier is a media and technology adviser and board chair. She was previously Global Head of Digital at Fremantle and Managing Director of ChannelFlip.

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The TV schedule is back. Here’s why media executives should care https://digitalcontentnext.org/blog/2025/02/04/the-tv-schedule-is-back-heres-why-media-executives-should-care/ Tue, 04 Feb 2025 12:29:00 +0000 https://digitalcontentnext.org/?p=44500 Once, TV schedules shaped daily life. Thursday nights were sacred, saved for Friends and ER, and fall premieres were as anticipated as the holidays. Then streaming platforms shattered these habits,...

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Once, TV schedules shaped daily life. Thursday nights were sacred, saved for Friends and ER, and fall premieres were as anticipated as the holidays. Then streaming platforms shattered these habits, replacing them with on-demand, binge-anytime freedom.

But something unexpected is happening. Weekly episode drops are back, seasonal viewing habits are reemerging, and the TV screen is fighting to reclaim its dominance. For media and advertising executives, this hybrid model—combining the best of TV’s past with streaming innovations—presents a new frontier. Is the traditional TV schedule truly gone, or has it just evolved?

When TV schedules ruled the day

In TV’s heyday, schedules and dayparts dictated how and when audiences consumed content. Mornings belonged to breakfast shows like Good Morning America, where weather forecasts and lifestyle tips mixed with ads for cereal and cleaning products. Afternoons catered to homemakers and retirees with soap operas and talk shows, drawing advertisers of household goods and pharmaceuticals.

Then came primetime, the crown jewel of TV’s dayparts. Millions tuned in to comedies, dramas, or blockbuster specials, and advertisers paid a premium for coveted slots during hits like Seinfeld or Lost.

Seasonality was just as critical. Fall premieres built anticipation for new storylines, while sweeps months like November and February featured high-stakes episodes designed to maximize ratings. Even summer, once a wasteland for reruns, became a testing ground for reality hits like Survivor. TV schedules weren’t just a habit; they were a cultural cornerstone.

The rise of streaming platforms like Netflix and Disney+ upended TV’s structure. Viewers no longer waited for Thursday nights; they binged entire seasons in a weekend. According to Netflix, 80% of subscribers watch full seasons within a week of release. The communal “watercooler moment” migrated to TikTok and YouTube, where memes and clips went viral.

Advertisers quickly adapted to streaming’s vast data capabilities. Ads became hyper-targeted, evolving with viewers’ life stages and even their locations. Forget what city you’re in? The ads during your morning news update will remind you.

Streaming ushered in a world of “everything, everywhere, all at once,” breaking the rigidity of TV schedules. But that same freedom introduced new challenges, including fragmented audiences and oversaturation.

The unlikely comeback of scheduling

Despite streaming’s dominance, old habits are making a comeback and it is important that media executives understand the impact of these shifts. Shows like Gilmore Girls see a spike in Netflix views each fall, aligning with seasonal moods. And what topped the streaming charts over Christmas this year? That’s right, Christmas movies – and not even good ones.

Viewers also continue to consume different types of content at distinct times of the day, on different devices – family and kids content peak on TV screens in the evening while teen dramas are primarily watched on smartphones, according to a digital-i study. Even YouTube is seeing a shift: 45% of its viewership now happens on TV screens in 2023, up from less than 30% in 2020.

This resurgence of structure has led streaming platforms to revisit old strategies. Weekly episodic releases, once dismissed as outdated, are now commonplace. According to Parrot Analytics, 75 of the 100 most in-demand U.S. series in early 2023 were released weekly, compared to just nine that dropped entire seasons at once.

The return of live and appointment viewing is another striking trend. Sports have proven that gathering audiences in real time still holds value. Netflix’s NFL Christmas games in 2024 broke records, drawing over 24 million viewers per game. Amazon’s Thursday Night Football also highlighted how live events can drive engagement, reigniting the idea that shared viewing moments still matter.

For streaming platforms, these events are a way to mimic the communal experiences traditional TV excelled at, while keeping viewers engaged over time.

The bottom line

In today’s hybrid era, in which consumers are looking for the best of TV and streaming, there are some traditional tactics that have matured and taken on renewed relevance.

  1. Seasonality still drives success
    Certain times of the year lend themselves to specific types of content. Cosy dramas in fall or feel-good reality TV in summer can capitalize on seasonal preferences and stand out in crowded markets.
  2. Dayparts have evolved, not disappeared
    Audiences still follow daily rhythms, though across different platforms. Media companies can “own” these moments by tailoring content for devices and time slots—morning news on phones, evening dramas on TV.
  3. Weekly drops build community
    The return of episodic releases shows that viewers value anticipation and shared experiences. For media companies, weekly drops can foster loyalty and extend audience engagement over longer periods.
  4. Ad models must adapt
    Balancing subscriptions with ad-supported content is key. Live events and structured schedules open doors for innovative ad formats, from programmatic spots to integrated sponsorships.
  5. Streaming is maturing
    With increased competition, streaming platforms must focus on differentiation. Exclusive content, curated schedules, and live programming can help platforms stand out in a crowded field.

The hybrid era of TV and streaming has arrived. It’s no longer about choosing one over the other but about blending the best of both worlds. For media executives, success lies in agility—meeting audiences where they are while still offering the shared experiences they didn’t know they missed. TV’s golden age isn’t over; it’s just been reinvented.


About the author

Claire Tavernier is a senior media and digital advisor based in the UK, and the co-host of media business podcast The Media Beat. She is the Chair of the Film and TV Charity and Charity Digital and an advisor to Unbound Publishing and The Reykjavik Global Forum.

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